Skip to main content

Frequently asked questions

Answers to the most common issues on Archispec.

Account and sign-in​

I can't sign in​

  1. Check that your email is correct
  2. If you just signed up, confirm your address via the verification email
  3. Use the password reset feature if needed

I need to accept the terms of use​

On your first sign-in, you must accept the general terms to access the application.

My client can't access the project​

  1. Check that the invitation was sent (see Client sharing)
  2. Ask them to check their spam folder
  3. Resend the invitation from the project Client settings

Subscription and limits​

I can no longer add products​

You have reached the limit of 20 free products. Subscribe to unlock unlimited creation.

See Subscription and limits.

I can't invite members​

Your subscription has reached the seat limit. Add a seat from Billing > Manage subscription.

A non-administrator can't manage billing​

Only agency administrators and owners can access the Billing page. Other members are redirected to member management.

Exports​

The export failed​

  1. Click Retry
  2. Check that products are selected
  3. Refresh the page and run the export again

I can't find my exported file​

Exports (PDF spec book, spreadsheet, purchase order) are saved in the project Files tab, in the Exports folder.

See Files.

Download links expire after a certain time. Go back to Files > Exports folder to download the document.

3D generation​

I have no 3D credits left​

  • Free plan: 10 lifetime credits — subscribe to get 10 credits per month
  • Paid plan: credits renew each calendar month

See Generate a 3D model.

3D generation failed​

  1. Check that the product has at least one image
  2. Try a different image (product alone, neutral background)
  3. Try again later if the service is temporarily unavailable

The 3D model doesn't meet my expectations​

You can regenerate with a different image. Each new attempt uses 1 additional credit. The previous model remains in the product files.

Browser extension​

The extension doesn't work on my browser​

The extension is compatible with Chrome, Edge, Brave, and Opera (Chromium-based browsers).

See Installation.

The extension doesn't detect the product​

  1. Make sure you are on a product detail page (not a list)
  2. Reload the page and reopen the extension
  3. Fill in the fields manually if the site blocks extraction

The extension shows "Unauthorized"​

  1. Sign in at archispec.fr
  2. Check that your email is confirmed
  3. Check that you have permission to create products in the agency

See Using the extension.

SketchUp extension​

The extension won't install​

Confirm you are on SketchUp Desktop 2025+, then reinstall the .rbz via Extension Manager. See Installation.

Cannot place a 3D model​

The product needs a 3D model (generated, imported, or linked). Also check that you are a member of the project. See Usage.

How do I publish the project 3D scene?​

Open the 3D tab in the SketchUp panel → Publish (new version or replace current). See Project 3D scene and Usage.

How do I update the extension?​

A banner appears in the panel when a newer version is available. Otherwise, download again from archispec.fr/en/sketchup.

Client portal​

The client can't see certain products​

Only products with Proposed status (or beyond) are visible. Change the product to Proposed from the product page.

The client can't see prices​

Enable price sharing in the project sharing settings.

The client can't see the Progress tab​

Planning must be enabled on the project (Settings → Edit → Planning) and global client sharing must be enabled in the Planning tab.

See Planning and Client portal overview.

Files and annotations​

I can't annotate a file​

Annotations are only available on images and PDFs, when you open the file preview. Other formats (video, audio, etc.) are not annotatable.

See Annotations.

My client can't see the annotations​

The file must be made visible to the client (eye icon). Once the file is visible, the client sees the annotations and can reply.

The Planning tab doesn't appear​

Open project Settings → Edit, then turn on the Planning option. Planning is configured per project.

See Planning.

Need more help?​

Contact Archispec support via archispec.fr.